Frequently Asked Questions
- How do I contact Max Theatres?
- Can I buy tickets in advance?
- Do you take credit cards?
- Do you take checks?
- How long will my movie play at the Max Theaters?
- How do I know which auditorium my movie will play in?
- Why isn't a certain movie playing at the Max Theaters?
- What is your Ratings Policy?
- How do I get information (or who do I contact) about screen advertising?
- Who do I talk to about renting a theater?
- Can I purchase gift certificates online?
- Do you reserve seats for large groups?
- How can I find out which movies will be playing at the Max Theaters in advance?
1. How do I contact Max Theatres?
Please fill out the comment form located on our website. Your comments will immediately be sent to Max Theatres Managment. Or you may call us at 712-754-2672
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2. Can I buy tickets in advance?
Tickets may be purchased from the box office up to 30 minutes in advance of the film's opening. Note: purchasing tickets in advance guarantees you a seat to a particular show; however, we do not reserve specific seats in any row. Highly popular films will generate longer lines as shows sell out quickly. We recommend for the most popular films, during the weekends and holidays, that you plan to arrive 20 to 30 minutes prior to the advertised start time.
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3. Do you take credit cards?
A credit cart may be used to purchase movie passes and concession coupons via our website. Currently, we do not take credit cards at the box office. Tickets may be purchased from the box office with cash or personal check only.
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4. Do you take checks?
Yes, Personal checks are accepted, however it is preferred that you have the check made up in advance. Please notice that any bad check is sent to CheckPro where a $30.00 penalty will be added in addition to the bank fine.
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5. How long will my movie play in the theater?
The length of time any film will play in any theater is based on the amount of business the film does, contractual obligations and time of the year. Basically, the more popular a film is with patrons, the longer it will play. There is no way to predict exactly how long a movie will play. Use our website to get information on what films will be playing up to five days in advance.
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6. How do I know which auditorium my movie will play in at the theater?
You can ask for auditorium information at the box office prior to purchasing your ticket. One of our goals at Max Theatres is to provide you with an outstanding experience in either auditorium.
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7. Why isn't a certain movie playing at the Max Theaters?
Deciding which movie plays at Max Theaters is a complicated and competitive process. All film exhibitors compete to acquire as many prints of each new release as possible. While we would like to play every film, it is unlikely that we will be able to play all films. The recent switch to digital may allow more flexibility.
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8. What is your Ratings Policy?
Max Theatres enforces the film rating policies of the MPAA. An adult guardian must accompany anyone under the age of 17 years old who wishes to see a R-rated film. Identification is required if patron appears to be under the age of 17. Read more about the Ratings Policy at FilmRatings.com
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9. How do I get information (or who do I contact) about screen advertising?
We now offer screen advertising! If you or your company are interested in advertising on our screen, please visit www.1better.net or call 877-723-8837. Fax: 320-255-8915. 1Better is based out of St. Cloud, MN.
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10. Who do I talk to about renting a theater?
Please use the contact form on this website to email management, or call 712-754-2672 for more information.
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11. Can I purchase gift certificates online?
Yes, that option is now available on our website. Gift certificates and concession coupons may be purchased at any time. All you need is a credit card or Paypal account and internet access (which we'll assume you have if your reading this). If the item is a gift we will mail the certificates to whomever you specify in the shipping address. You may also purchase gift certificates from the Max Theatres box office any time we are open.
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12. Do you reserve seats for large groups?
Purchasing tickets in advance guarantees you a seat for each ticket purchased, however, we do not reserve specific seats in any row. Highly popular films will generate longer lines as shows sell out quickly. Large groups need to arrive early if sitting together is important. For reserving an entire auditorium for your party, please email the owner at marquee@maxtheatres.com, or call 712-754-2672.
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13. How can I find out which movies will be playing at my theater in advance?
Movie schedules are determined on Mondays and Tuesdays for films opening on Friday of the same week. Schedules are posted on the Max Theatres Web site usually by Monday evening. Due to industry considerations, films, and schedules are subject to frequent changes, so unfortunately, scheduling confirmation can only be released up to five days in advance.
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If your question hasn't been answered here, please contact us.
